We offer
free standard shipping on orders of $100 or more.
For orders under $100, available shipping methods and rates will be calculated at checkout based on your delivery address.
Returns & Exchanges
Due to the nature of our products,
all sales are final. We do not accept returns or offer exchanges.
However, we want every order to arrive exactly as it should.
If your candle arrives
damaged, defective, or incorrect, please contact us at
sammalcandle@gmail.com within 48 hours of delivery.
Include your order number and clear photos showing the issue. We’ll review your request and do our best to make things right.
Warm Weather Shipping
Candles and high temperatures don’t always make the perfect combination.
We carefully package every order to help protect your candles during transit. However, during particularly warm weather, wax may soften slightly or develop a natural oily surface, sometimes referred to as “wax sweating.” This is a natural reaction to temperature changes and does not affect the quality of your candle.
If your candle arrives warm, keep it upright and allow it to cool completely to room temperature before lighting.
If your candle arrives significantly melted or damaged, please contact us at
sammalcandle@gmail.com within 48 hours of delivery, including your order number and photos of the damage.
Lost or Delayed Packages
Occasionally, shipping delays may occur, particularly during holidays, severe weather, or other circumstances beyond our control.
If you believe your package may be lost, please contact us at
sammalcandle@gmail.com. We’ll be happy to help investigate and guide you through the next steps.
Please note that once an order has been handed over to the shipping carrier, delays may occur that are outside of Sammal Candle Co.’s control.
Shipping Address Changes
Please double-check your shipping address before completing your order.
If you notice an error after placing your order, contact us at
sammalcandle@gmail.com as soon as possible.
We’ll do our best to update your address before your order ships. However, we cannot guarantee changes once an order has entered fulfillment or has been handed over to the shipping carrier.
